Privacy Policy

Who We Are

SRDTool.com is an independent information and support-tool website. It provides guides and practical tools for South African public-support topics such as grants, funding, jobs, housing, public services, consumer issues, debt help and scam safety.

Contact email: srdtool@proton.me.

Information We May Collect

Depending on how you use the website, SRDTool.com may process limited types of information.

• Information you type into a tool or route finder.
• Information you choose to send by email.
• Basic technical data such as IP address, browser type, device type, pages visited, request time and page path.
• Security-related logs used to detect spam, abuse, scraping, attacks, technical problems or excessive automated traffic.
• Cookie or advertising identifiers where advertising or analytics services are active.
• Aggregated analytics data used to understand site performance and improve content.

SRD Lookup Details

The SRD status tool may ask for an ID number and phone number so the user can request an SRD status result.

The tool uses submitted lookup details only to request the user’s SRD status result through the public SRD status route. SRDTool.com does not create, approve, decline, change, verify, unlock, reinstate, appeal, cancel or control the result returned.

SRDTool.com is designed not to store, log, retain, intercept, sell, publish or reuse SRD lookup ID numbers, phone numbers or status results after the lookup has been completed.

SRDTool.com does not intentionally store SRD lookup ID numbers, phone numbers or status results locally on this website, in our WordPress database, in user accounts, in public pages, in public databases, in marketing lists, in downloadable files, in analytics reports, in advertising systems or in any public user-facing lookup history.

SRD lookup details are not placed in public page URLs. Status results are shown on the same status-check page after submission and are not intended to create a separate indexed result page or public lookup record.

The submitted lookup response is displayed on the same status-check page after submission. This is not intended to create a server-side lookup history, public record, beneficiary database or reusable lookup archive on SRDTool.com.

Technical Logging Position

SRDTool.com is built so SRD lookup ID numbers, phone numbers and status results should not be written to application logs, WordPress logs, debug logs, analytics events, advertising tags, public pages, local storage records, downloadable files or user-facing databases.

We aim to configure hosting, CDN, firewall, security, cache and debugging systems so sensitive SRD lookup request bodies are not intentionally logged, retained, cached, indexed or exposed.

Like most websites, hosting, CDN, firewall, security, analytics or error-monitoring systems may generate technical logs for security and operational purposes. These logs are intended to cover technical data such as IP address, browser type, request time, page path, response code, error events or request patterns. They are not intended to store SRD lookup ID numbers, phone numbers or status results.

Technical logs are used for security, debugging, abuse prevention, uptime, performance and protection against spam, scraping, attacks, fraud or excessive automated traffic. They are not intended to be used as a user-facing SRD lookup history, public beneficiary database, marketing list or grant-decision record.

Other Sensitive Tools and Route Finders

Some SRDTool.com pages may include tools, checklists or route finders that help users choose a guide or prepare for an official process.

These tools are intended for guidance only. Users should avoid entering unnecessary private information into any tool, browser, form, screenshot, email or message.

Users should also avoid using shared, public or untrusted devices when entering sensitive information. Browser autofill, screenshots, device history, malware, shared Wi-Fi, browser extensions or another person using the same device may create privacy risks outside SRDTool.com control.

Email Contact

If you email SRDTool.com, we may receive your email address, message content and any information you choose to include.

Email should be used for website feedback, corrections, broken links, technical issues, content suggestions, abuse reports, privacy reports and problem adverts. Do not use email to send sensitive personal records or request official case handling.

• Do not email full ID numbers unless there is a very specific, safe reason.
• Do not email OTPs, banking PINs, card details or app passwords.
• Do not email private account login details.
• Do not email full bank statements, full official records or unnecessary private documents.
• Blur private details in screenshots before sending them.
• Contact the relevant official institution directly for private records or official decisions.

How We Use Information

SRDTool.com may use information for the following purposes:

• To provide website pages, tools, route finders and basic site functions.
• To request a lookup result where a user submits details to a lookup tool.
• To display the submitted lookup response to the user on the same status-check page after the lookup.
• To respond to website-related emails.
• To review abuse, privacy, correction, takedown or problem-ad reports.
• To fix broken links, technical issues or content errors.
• To improve guide structure, navigation, user experience and page performance.
• To protect the website against spam, abuse, bots, scraping, attacks and fraud.
• To measure traffic, page performance and general usage patterns.
• To display, limit, measure or manage advertising where ads are active.
• To comply with legal, security or operational requirements where necessary.

What We Do Not Do With SRD Lookup Details

For the SRD status tool, SRDTool.com is designed not to:

• Sell lookup ID numbers, phone numbers or status results.
• Create a public beneficiary database.
• Create public lookup history pages.
• Expose ID numbers or phone numbers in public URLs.
• Use lookup details for advertising targeting.
• Place lookup details into analytics events.
• Store lookup details in public pages, downloadable files or marketing lists.
• Provide bulk lookup access, scraping access or mass checking of personal records.

Cookies and Similar Technologies

SRDTool.com may use cookies, pixels, scripts, local storage or similar technologies. These technologies can support site security, analytics, advertising, preferences and performance.

Cookies may be set by SRDTool.com or by third-party services such as analytics providers, advertising networks, spam-prevention tools, security tools, hosting providers or embedded services.

You can manage cookies in your browser settings. Blocking cookies may affect some website features, analytics, advertising or security protections.

Analytics

SRDTool.com may use analytics tools to understand how visitors use the website. Analytics may help us identify popular pages, broken experiences, device issues, loading problems and content that needs improvement.

Analytics data is generally used in aggregated or technical form rather than to identify individual users directly.

SRDTool.com is designed so SRD lookup ID numbers, phone numbers and status results are not intentionally sent to analytics tools as event names, page URLs, custom dimensions, search terms or user identifiers.

Advertising

SRDTool.com may show advertising to support website costs. Advertising partners may use cookies or similar technologies to measure ad performance, prevent fraud, limit repeated ads and show relevant advertising.

Advertising does not give SRDTool.com or advertisers access to your private government records, bank account, OTP, official application profile, grant decision, credit record, Home Affairs record, police case or municipal account.

SRDTool.com is designed so SRD lookup ID numbers, phone numbers and status results are not intentionally sent to advertising systems as ad targeting data, page URLs, custom signals or user identifiers.

Read our Advertising Disclosure for more information.

Security Logs and Abuse Prevention

SRDTool.com may process technical data such as IP address, browser type, request pattern, timestamps, page path, response code and error events to protect the website from spam, scraping, attacks, automated abuse, malware, fraud or excessive traffic.

Security logs may be handled by hosting providers, firewall tools, CDN services, anti-spam tools or other technical service providers.

Security logs are intended for technical protection and abuse prevention. They are not intended to store SRD lookup ID numbers, phone numbers or status results.

Third-Party Services

SRDTool.com may use third-party services for hosting, CDN, firewall protection, security, analytics, advertising, email, spam protection, content delivery, backups, performance monitoring or embedded features.

These services may process technical data according to their own privacy policies and service terms.

We aim to configure third-party technical services so sensitive SRD lookup request bodies are not intentionally logged, cached, indexed, analysed for advertising or exposed through public systems.

External Links

SRDTool.com links to official and third-party websites. Once you leave SRDTool.com, the destination website controls its own privacy practices, cookies, security, terms and data collection.

Always check that you are on the correct official website before submitting sensitive personal information.

When Information May Be Shared or Processed

SRDTool.com may share or allow processing of limited information where needed for website operation, security, analytics, advertising, email handling or legal compliance.

• With hosting, CDN, firewall or security providers.
• With analytics or advertising providers where those services are active.
• With email providers when you contact us by email.
• With technical service providers used to maintain, debug, cache, deliver or protect the website.
• Where required by law, legal process, fraud prevention, abuse review or security needs.

We do not sell official records, private application decisions, SRD lookup ID numbers, phone numbers or status results.

Data Retention

SRD lookup ID numbers, phone numbers and status results are intended to be used temporarily for the lookup response and not retained by SRDTool.com as a server-side lookup history.

Email messages, correction reports, abuse reports, privacy reports and problem-ad reports may be kept for as long as needed to review the issue, respond, protect the site, document compliance or manage legal and security risks.

Security logs, analytics records, advertising reports, backups and email records may have different retention periods depending on the service provider and operational need.

Children and Young Users

SRDTool.com is intended as a general public-support information website. Young users should avoid submitting sensitive personal information and should ask a trusted adult for help when dealing with official applications, documents, banking issues, police reports, legal matters or financial matters.

We do not knowingly ask children to send private documents, banking details, OTPs, card details, PINs or login details by email.

Your Choices

Depending on your browser, device and location, you may be able to:

• Block or delete cookies in your browser settings.
• Use private browsing mode.
• Clear browser history, autofill data and cached pages after using sensitive tools.
• Limit advertising tracking through device or browser settings.
• Avoid emailing unnecessary personal details.
• Contact official institutions directly for private record matters.
• Request correction or deletion of email information you previously sent, where reasonable and possible.

Security

We aim to use reasonable technical and organisational measures to protect SRDTool.com. No website, email system, hosting provider, CDN, browser or internet connection can be guaranteed completely secure.

Users should also protect themselves by using trusted devices, avoiding public computers for sensitive tasks, checking official website addresses and never sharing OTPs, PINs, passwords, card details or account login information.

Privacy, Abuse and Takedown Contact

For privacy-related questions, abuse reports, takedown concerns, problem adverts or website-security concerns about SRDTool.com, email srdtool@proton.me.

Include the page URL, the specific issue and a short explanation. Do not include full ID numbers, OTPs, banking details, card details, app passwords, private documents or account login information unless there is a very specific and safe reason.

Changes to This Privacy Policy

SRDTool.com may update this Privacy Policy when the website changes, when tools are updated, when advertising or analytics settings change, when service providers change or when legal, security or privacy needs change.

Continued use of SRDTool.com after changes means you accept the updated Privacy Policy.